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Title
Text copied to clipboard!Patient Coordinator
Description
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We are looking for a dedicated and compassionate Patient Coordinator to join our healthcare team. The ideal candidate will be responsible for managing patient care and administrative tasks to ensure a seamless and positive experience for our patients. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The Patient Coordinator will act as a liaison between patients, healthcare providers, and insurance companies, ensuring that all parties are informed and that patient care is coordinated efficiently. Responsibilities include scheduling appointments, managing patient records, handling billing and insurance claims, and providing exceptional customer service. The successful candidate will have a strong understanding of medical terminology, healthcare regulations, and patient confidentiality. They will also be proficient in using electronic health records (EHR) systems and other healthcare software. This position requires a high level of empathy, patience, and the ability to handle sensitive situations with professionalism. If you are passionate about helping others and have a background in healthcare administration, we encourage you to apply for this rewarding opportunity.
Responsibilities
Text copied to clipboard!- Schedule and confirm patient appointments.
- Manage patient records and ensure accuracy.
- Handle billing and insurance claims.
- Provide exceptional customer service to patients and their families.
- Act as a liaison between patients, healthcare providers, and insurance companies.
- Coordinate patient care and follow-up appointments.
- Assist with patient intake and registration.
- Ensure compliance with healthcare regulations and patient confidentiality.
- Maintain a clean and organized work environment.
- Assist with administrative tasks as needed.
- Communicate effectively with patients and healthcare providers.
- Manage patient inquiries and resolve issues promptly.
- Update and maintain electronic health records (EHR) systems.
- Prepare and distribute patient information and educational materials.
- Coordinate with other departments to ensure seamless patient care.
- Monitor and manage patient wait times.
- Assist with patient discharge and follow-up care instructions.
- Provide support during medical procedures and examinations.
- Ensure all patient information is kept confidential and secure.
- Participate in staff meetings and training sessions.
Requirements
Text copied to clipboard!- High school diploma or equivalent; associate's or bachelor's degree in healthcare administration or related field preferred.
- Previous experience in a healthcare setting, preferably in a patient coordinator or similar role.
- Strong understanding of medical terminology and healthcare regulations.
- Proficient in using electronic health records (EHR) systems and other healthcare software.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- High level of empathy and patience.
- Ability to handle sensitive situations with professionalism.
- Attention to detail and accuracy.
- Ability to work in a fast-paced environment.
- Strong problem-solving skills.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Knowledge of billing and insurance processes.
- Ability to maintain patient confidentiality.
- Strong customer service skills.
- Ability to manage time effectively.
- Flexibility to work varying shifts, including evenings and weekends.
- CPR certification preferred.
- Bilingual skills a plus.
Potential interview questions
Text copied to clipboard!- Can you describe your experience working in a healthcare setting?
- How do you handle difficult or sensitive situations with patients?
- What strategies do you use to manage multiple tasks and priorities?
- How do you ensure patient confidentiality and compliance with healthcare regulations?
- Can you provide an example of a time when you resolved a patient issue effectively?
- What experience do you have with electronic health records (EHR) systems?
- How do you handle billing and insurance claims?
- What steps do you take to provide exceptional customer service?
- How do you communicate effectively with patients and healthcare providers?
- Can you describe a time when you had to coordinate care between multiple departments?